Remove unfair Airbnb guest reviews from your listing
One retaliatory review can drag a Superhost rating below the line that keeps bookings coming. Airbnb's Reviews Policy prohibits more than most hosts realise: reviews used as extortion, reviews left in retaliation after you reported a guest, reviews from stays that never happened. The catch is that Airbnb gives you two dispute attempts per review, so the case has to be right the first time.
Get your free review audit
We'll tell you exactly which of your negative reviews can be removed.
Results in 24 hours · No account access needed
What can be removed
Airbnb reviews with a real case for removal
Airbnb allows a maximum of two dispute attempts per review — most hosts burn both on the wrong argument.
Extortion reviews
A guest who threatens a bad review to extract a refund or freebie breaches Airbnb's extortion policy, and a written threat in the message thread makes this the strongest removal case on the platform. If it's happening to you right now, keep everything in the app thread.
Retaliatory reviews
A guest you reported for breaking rules — a party, smoking, extra guests, damage — who then left a biased review breaches the retaliation policy. Timing matters enormously here, and it's where most self-run disputes fail.
Reviews from stays that never happened
Reviews from cancelled reservations, no-shows, or accounts with no real booking fail Airbnb's requirement that reviews reflect an actual stay.
Conflict of interest and irrelevant reviews
Reviews from competitors or affiliated parties, and reviews about anything other than the genuine stay experience, breach the Reviews Policy.
Explicit and discriminatory content
Reviews containing abusive, discriminatory or harmful content violate Airbnb's content rules outright.
And what stays up — the honest part
A genuine guest's honest opinion of a real stay is protected, even when it's harsh, and Airbnb's first-pass moderation is famously automated and unsympathetic. That's why the two dispute attempts are precious: our audit identifies which reviews have a real case under which policy, so the strongest argument goes in first, with the evidence attached.
How it works
Free audit first, removals second
We audit your Airbnb profile
Every negative review analysed against Airbnb's published rules. You get a clear breakdown of which reviews have a genuine case for removal — free, within 24 hours.
We build and submit the cases
For each qualifying review we prepare a specific, guideline-based case and lodge it through Airbnb's official channels, handling follow-ups and resubmissions along the way.
You pay only for results
Quoted after your audit, from $299 per successful removal. If a review isn't taken down, you don't pay for it. No lock-in contracts.
FAQ
Common questions
Can hosts remove Airbnb reviews?
Yes — when the review breaches Airbnb's Reviews Policy. Hosts can't delete reviews for being negative, but extortion, retaliation, no-stay reviews, conflicts of interest and abusive content can all be disputed and removed. Each review allows a maximum of two dispute attempts, so the framing and evidence matter more than persistence.
A guest is threatening a bad review unless I refund them. What do I do?
Keep the conversation inside the Airbnb message thread — a written if-then threat in the app is the clearest extortion case there is. Don't pay, don't take it off-platform, and get in touch; timing and evidence handling decide these.
A guest broke my house rules and then reviewed me. Can it come down?
Possibly — this is Airbnb's retaliation category, and it hinges on sequence: the violation needs to have been reported to Airbnb before the review was posted. If you're mid-situation, report the violation now, in writing, before the review lands. If the review is already up, the free audit will tell you honestly whether the case is winnable.
What does it cost?
The audit is free. Removals are quoted after the audit and start from $299 per review, and you only pay for reviews that actually come down.
Find out which of your negative reviews can be removed
Tell us about your business and we'll analyse your Google reviews for policy violations — no charge, no obligation.
We'll email your audit results within 24 hours.
From $299 per removal · No removal, no charge · No lock-in contracts