Remove defamatory Google reviews — without the legal bill
A review that makes false factual claims about your business — accusing you of fraud, theft, or misconduct that never happened — isn't just unfair. It often breaches Google's own content policies, and pursuing it through the policy route is dramatically faster and cheaper than a defamation lawyer. That's where we start.
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Two routes down
The policy route vs the legal route
The policy route — start here
Defamatory-style reviews usually breach Google's content policies on their own terms: unsubstantiated accusations of criminal conduct, demonstrably false factual claims, harassment of named individuals. We build the policy case and pursue removal through Google's own channels. $99 per successful removal, no lawyers required, and most cases resolve in weeks.
The legal route — when it's warranted
Australia's defamation laws give businesses real leverage against genuinely defamatory publications, and recent reforms have strengthened the position against platforms in several states. But solicitors' letters and proceedings cost thousands and take months. Sensible order of operations: exhaust the $99 policy route first, and keep the legal option in reserve for the cases that truly need it.
Plain disclosure
CredBolt is not a law firm and nothing on this page is legal advice. We remove reviews by enforcing Google's published content policies. If your situation calls for legal action, we'll tell you so in the audit, and our analysis gives your solicitor a running start.
What qualifies
Defamatory-style reviews with a policy case
False accusations of crime or fraud
"These people are scammers" with nothing behind it but a pricing dispute. Unsubstantiated criminal accusations breach Google's policies on misleading and offensive content.
Invented events
Reviews describing incidents that demonstrably never happened — a visit that isn't in your records, an interaction with staff who don't exist.
Attacks on named individuals
Reviews that name and attack you or your staff personally cross from business feedback into harassment territory under Google's policies.
Malicious falsehoods from non-customers
Where the reviewer never dealt with your business at all, the review fails Google's genuine-experience requirement before the defamation question even arises.
The honest part
Harsh opinion isn't defamation, and it isn't a policy breach either. "The food was terrible and I'd never go back" stays up, no matter who you hire. Our free audit tells you which of your reviews have a genuine case — and which are protected opinion — before you spend anything on either route.
How it works
Three steps to a cleaner Google profile
We audit your reviews
Our AI analyses every negative review on your Google profile against 40+ content policies, flagging the ones most likely to qualify for removal.
We submit removal requests
For each flagged review, we prepare a detailed removal request citing the specific policy breaches — then submit it through the channels most likely to result in action.
You only pay for results
$99 per successful removal. If a review isn't taken down, you don't pay. No lock-in contracts, and no charge for any review that stays up.
Simple pricing
Pay only for results
Most removal services charge $500+ per review and won't publish a price. Ours is right here.
- ✓ AI analysis of every negative review
- ✓ Detailed removal requests citing specific breaches
- ✓ Resubmission at no extra cost if initially declined
- ✓ Simple Google Business Profile access setup
- ✓ No contracts or lock-in periods
- ✓ Progress tracking throughout the process
FAQ
Common questions
Should I send a legal letter or start with you?
Start with the free audit — it costs nothing and takes 24 hours. If the review breaches Google's policies, the $99 route is faster and cheaper than any legal path. If it truly needs a solicitor, you'll know that before spending thousands, and our analysis strengthens their case.
The reviewer is anonymous. Does that matter?
Not for the policy route — we build cases from the review's content and the account's patterns, not the reviewer's identity. Anonymity often works in your favour, since anonymous accounts with thin history are harder to defend as genuine experiences.
Can I sue a reviewer in Australia?
Businesses can have legal options against genuinely defamatory publications, but thresholds, costs and outcomes vary — that's solicitor territory, not ours. What we can tell you, for free, is whether the faster policy route applies to your review first.
What does it cost?
The audit is free. Removals are $99 per review, and you only pay for reviews that actually come down. Compare that with the opening retainer on a defamation matter.
Find out which of your negative reviews can be removed
Tell us about your business and we'll analyse your Google reviews for policy violations — no charge, no obligation.
We'll email your audit results within 24 hours.
$99 per removal · No removal, no charge · No lock-in contracts